How to raise a concern with us, and how to escalate it if we have not put things right.
In the first instance, please raise any complaint through our standard communication channels (eg. contact form or via email to support[at]compera.net).
If you have contacted us and are not satisfied with the outcome, level of service you received or the way in which your concern was dealt with, please escalate your issue to us.
We only accept escalations in writing to the following address:
Compera Ltd
Registered office
276 Chase Road, Suite 7-0288 Lonsto House
London, England, N14 6HA
We will acknowledge receipt, in writing, within 3 working days of receiving your complaint. After investigation, a full response will be provided within ten working days.
